We track how our work performs, from turnaround times to client outcomes, and we act on what it tells us. Opinions are welcome. Data settles it.
We give and receive addressable feedback regularly, and it is visible to everyone in the company. Including feedback about the people running it.
You are the lawyer your clients call. Not the partner above you. If you want your name on the work and the responsibility that comes with it, that is how we operate.
Our clients are founders and investors building things that do not have a precedent yet. The legal questions are more interesting for the same reason.
Identify and correct inefficiencies in our delivery to further improve client satisfaction.